Privacy Policy

Privacy Policy

 

Privacy And Personal Data Protection Policy of the Pattern Recognition Company GmbH (“PRC”)

 
This policy applies for the web pages in the www.excire.de domain, registered to and administered by PRC. PRC is not responsible for the behavior of operators of web pages that have the same name or domain, but which are not registered to PRC.
PRC recognizes the need to protect the personal data of all visitors to its web pages. PRC confirms that its behavior is in harmony with the generally recognized principles of privacy and personal data protection. PRC collects and retains only 1) data that is needed to maintain the quality of PRC products and services on the highest possible level and 2) data that is essential for offering support needed by users of PRC products and services.

 

 
 

Automatically Collected Data Related to PRC Webpage Visits

This type of data does not include personal data regarding the page visitor. Instead, it includes data identifying his or her internet address and geographical region (IP address), time and date of the visit, length of time spent on the PRC pages, list of subpages visited within the PRC pages, list of pages/phrases/files searched for on the PRC pages, web browser used, operating system used, and monitor settings used. The data obtained is used for optimizing PRC’s web presence.

 
 
 

Personal Data Provided by Visitor to PRC Web Pages

“Personal data” below means data relating to a particular person, that is, a person who can be identified directly or indirectly. PRC acquires only such data as must be available in order to perform the activities listed in this Policy.

 
 
 

Who May Access Personal Data; Personal Data Security

PRC takes due care to ensure that the types of data mentioned in this Policy are available only to those employees of PRC who must have access to it for activities (e.g. support) to the benefit of the person who provided the data to PRC or to whom the data otherwise relates. “Employee” above means any employee of PRC, its subsidiaries or branches. PRC will never provide personal data to third parties without the awareness and agreement of the person to whom said data relates.
Individual processes initiated on a PRC web page may be continued on the pages of another company when this is essential for their continuation (e.g. completion of a product purchase process via an e-shop, particularly payments via credit card). In such cases, personal data may be shared between PRC and the company performing such continuation of a process. PRC takes care to ensure that its business partners treat personal data in a manner in accord with the law and moral principles, but it also recommends that, in cases where data will be shared with a PRC business partner, the person sharing personal data also familiarizes himself or herself with the personal data policy available on the web page of the given business partner.
The personal data that PRC acquires is stored on servers that are protected against unauthorized access. Sensitive portions of the PRC web pages may also be protected via a password defined by the visitor, who takes full responsibility for his or her behavior as regards password security and secure access to such protected areas. Personal data relating to payment via credit card is encrypted using modern techniques that make it impossible for outside parties to steal or abuse it. PRC cannot take responsibility for unauthorized access to personal data that occurs during data transfers made possible by security failures in non-PRC software. Such data transfers may take place when data is being delivered outside the structure that is under the exclusive control of PRC. Thus any person transferring personal data does so at their own risk.

 
 
 

Purposes for Which Personal Data Is Used

Personal data acquired by PRC is used in connection with activities that lead to outcomes requested by the visitor to the PRC web pages or achieved in connection with an agreement between PRC and the visitor. Typical activities include:
– completing orders initiated by the customer via the PRC web pages
– completing credit card payments via the secure web pages of PRC or its e-commerce partner
– participation in a PRC contest or survey
– product registration, for the purpose of offering further support or providing discounted, etc. product upgrades
– communication with a copy of a PRC product running on a user’s computer for the purpose of automatic product updates that improve it or remove program errors
sending of informational materials (e.g. bulletins/newsletters) containing necessary information and interesting facts related to the visitor’s object of interest.

 
 
 

Public Areas of the PRC Web Pages

Public areas of the PRC web pages can include for example forums and mailing lists for which the visitor signs up using forms on the PRC web pages. It is the visitor’s decision as to whether or not his or her personal data will be displayed in these public areas in the course of communication with other participants of said public areas.
 
 
 

Changes to Personal Data in the PRC Archives; Queries and Claims in Connection with Personal Data Protection

Every user may request a change to, or immediate deletion of, his or her record in the personal data database. Such requests should be sent to technical support (support@excire.com). Any queries regarding personal data protection not answered above can also be answered by contacting technical support.
PRC reserves the right to change this policy due to changes of legislation, changes to PRC business policy, or other reasons. These changes will tend towards an increase in the protection of personal data.

 
 
 

What data do we store and why?

 

The Excire Search order process at www.excire.com

 
What Data Do We Store?
Name, surname, address, postal code, city country, and e-mail. For buyers that are companies, we also store the company name and its tax ID.
Why Do We Store It?
We store this data to ensure error-free delivery of goods and, after this, for license retrieval at the user’s request and for marketing purposes.
Where Is It Stored?
Data on your order is stored on secure servers run by our company.
What Data Is Not Stored?
For card payments, we do not store card information. We also do not store information on your PayPal account.

 
 
 

Excire Account and license management

 
What Data Do We Store?
We store the user’s email address and the password for access to their Excire Account. When a user is logging in via external services (Facebook, Twitter, or Google+), we also store data needed to connect to these services.
Why Do We Store It?
We store this data to ensure error-free delivery of goods and, after this, for license retrieval at the user’s request and for marketing purposes.
Where Is It Stored?
We store the data on our own secure servers.

During software installation, we may collect anonymous data connected with installation progress and installation failures to help us discover and quickly correct possible errors. Even in this case, sensitive information and files from your computer are never transmitted.
Why Do We Store It?
We use this data for marketing and development purposes (it shows us what features are used and how the software is used).
Where Is It Stored?
We store the data on our own secure servers.

 
 
 

The excire.com website and other language versions

 
What Data Do We Store?
Besides the data mentioned above, we also store data on pages browsed, links visited, and paths through our website. This data is primarily stored in cookie files on your computer, and is anonymized. Your identity cannot be determined from any of this data.
Why Do We Store It?
This data is used primarily for marketing purposes and for processing by the services Google AdWords, Google Analytics, and Facebook. (This precise list may change in the future, but the basic nature of the services used will stay the same.
Where Is It Stored?
The data is stored on our own secure servers and on the servers of the above-mentioned providers of analytical services.
 
 
 

Support for products in the Excire Search software

 
What Data Do We Store?
When a user writes and requests support, we store their e-mail, or instead their telephone number where appropriate, if these are provided. Technical information—so-called “system information”—is also stored if this information is sent by the user.
Why Do We Store It?
Using this data, we can provide you quick and precise technical support. After answering your queries, we store this information in our support system. Thanks to this we can take advantage of it to provide better help to you in the future, as well as to other people with similar problems or questions.
Where Is It Stored?
The data is stored on our own secure servers and on the servers of the above-mentioned providers of analytical services.
 
 
 

Web analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

In case of activation of the IP anonymization, Google will truncate / anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA.
On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser add-on available. You can also refuse the use of Google Analytics by setting an opt-out cookie on your computer, which prevents the future collection of your data when visiting this website.
Further information concerning the terms and conditions of use and data privacy can be found at Google. Please note that on this website, Google Analytics code is supplemented by _anonymizeIp() to ensure an anonymized collection of IP addresses (so called IP-masking).
 
 
 

Last updated: 2-03-2017

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